Delete your account

In the app

Open Passeline, then go to Profile → Settings → Close my account. A code we text you confirms the request, and your account closes right away.

Without the app

Lost your phone, or no longer have access to your number? Email contact@passeline.example with the mobile number linked to your account. We’ll confirm the request comes from you, then close the account within 30 days.

Before you close it

• any deliveries in progress must be delivered, collected or canceled;
• if you’re a relay neighbor, the packages you’re holding must have been collected or returned;
• any earnings we owe you are paid out before the account closes.

What we delete

• your profile, name and phone number;
• your saved addresses and pickup times;
• your notification settings and the session key on your device.

What we keep

Payment and tax records stay on file for 7 years, as the law requires. Delivery history is kept for 5 years, separated from your identity, so it can no longer be traced back to you.

Removing just one thing

You don’t need to close your account to remove an address or a card: do it in the app, or ask us at contact@passeline.example.